Return & Refund Policy

You have 14 days after delivery to request a return.
Conditions:

  • Item must be unused and in original packaging.

  • Return shipping is the customer's responsibility (unless we made a mistake).

Steps:
Email hello@hesilky.com with your order number.
We'll validate your request and provide return instructions.

Returns sent without prior approval will not be accepted.

Last updated: July 2025

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